TWNQL, located at Prins Hendriklaan 20, 6881 HX in Velp, is responsible for the processing of personal data as stated in this privacy statement.

Contact details Prins Hendriklaan 20. 6881 HX Velp. +31 6 37418942

Rex Bierlaagh is the Data Protection Officer of TWNQL. He can be reached at

Personal data we process

TWNQL processes your personal data because you make use of our services and/or because you provide us with these data yourself.

Below you will find an overview of the personal data we process:

  • First name and surname.
  • Telephone number.
  • E-mail address.

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.

For what purpose and on what grounds do we process personal data?

TWNQL processes your personal data for the following purposes:

  • Handling your payment.
  • To be able to call or email you if necessary to execute our services.
  • To inform you about changes in our services and products.
  • To deliver goods and services to you.
  • TWNQL analyses your behavior on the website in order to improve the website and to attune the supply of products and services to your preferences.

Automated decision-making

TWNQL does not make any decisions about matters that could have (significant) consequences for people, based on automated processing. We refer to decisions made by computer programs or systems, without the intervention of a person (for instance an employee of TWNQL). TWNQL uses the following computer programs or systems:

  • Word and/or Pages & Excel and/or Numbers. To make quotations and confirmations. No expected consequences for persons.
  • WordPress and WordPress CMS. To post web texts and images. No expected consequences for individuals.

How long we keep personal data

TWNQL does not keep your personal data longer than strictly necessary to realize the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data:

First and last name > 5 years > to be able to look back at assignments / quotes / confirmations and invoices in the case of repeat assignments and/or requests from the client. Telephone number > 5 years > idem. E-mail address > 5 years > idem.

Sharing personal data with third parties

TWNQL only supplies personal details to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or comparable techniques, we use

TWNQL uses functional, analytical and tracking cookies. A cookie is a small text file that is saved in the browser of your computer, tablet or smartphone when you visit this website for the first time. TWNQL uses cookies with a purely technical functionality. These ensure that the website works properly and that, for instance, your preferences are remembered. These cookies are also used to make sure the website functions properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer you tailor-made content and advertisements. When you first visited our website, we informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore. In addition, you can delete all information that has previously been stored using your browser settings. For an explanation, see:

Reviewing, modifying or deleting data

You have the right to view, correct or remove your personal data. In addition, you have the right to withdraw your permission for data processing or to object to the processing of your personal data by TWNQL and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization representing you.

You can send a request for inspection, correction, deletion, data modification or request to withdraw your permission or objection to the processing of your personal data to

To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Please make sure that your passport photo, MRZ (machine readable zone), passport number and Citizen Service Number (BSN) are blackened in this copy. This is to protect your privacy. We react to your request as soon as possible, but within four weeks.

TWNQL also wants to point out to you that you have the possibility to file a complaint with the national supervisor, the Authority Personal Data. This can be done via the following link: https://

How we secure personal data

TWNQL takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you are under the impression that your data is not properly secured or if there are indications of misuse, please contact us via